Simulacro de fogo industrial “12 municípios, 12 ações, 12 dias”.

As 16h00 de 22 de Março teve lugar nas instalações da Trovidoce o simulacro de incêndio industrial promovido pela protecção civil em conjunto com a corporação de bombeiros voluntários, a Guarda Nacional Republicana e a autarquia de Macedo de Cavaleiros.

Um exercício enriquecedor, pela experiência vivida e toda a aprendizagem adquirida.
A todos os intervenientes apresento o mais profundo apoio e agradecimento, colocando-me desde já, ao dispor para aquilo que me for possível. 

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O que interessa

Hoje, numa frequência de rádio discutia-se o já tabu e bem batido assunto do estado deplorável e lamentável do sistema nacional de saúde pública, que com base nos resultados apresentados pelo INE, no último ano tratou menos utentes, diminuiu o número de camas, diminuiu o número de centros de saúde e serviços, diminuiu o número de enfermeiros e médicos, diminuiu os custos inerentes a todas estas questões e, descaradamente a dívida desse sistema continua a galopar e a qualidade do mesmo, outrora exemplar é agora tida como um exemplo a não seguir.

No entanto, temos dos melhores profissionais que o sector pode produzir, com uma facilidade enorme em arranjar emprego no estrangeiro, que apesar de condições excepcionais, não consegue produzir os mesmos, com grau de qualidade e versatilidade semelhante aos produzidos por cá.

Ao mesmo tempo, os serviços privados de saúde aumentam em todas as frentes, tornando o fosso para o serviço público cada vez maior e mais notório, enfatizando as teorias de alguns ao afirmar que nos dias de hoje e no futuro, haverá saúde para pobres e saúde para ricos, saúde eficaz e saúde remediada, saúde para viver e saúde para morrer, desprovendo a segurança social do seu significado.

Segurança Social esta que, como se não bastasse não ser capaz de facultar um ensino público como pressuposto, com qualidade, apontando as culpas de um sistema devoluto e sem visão àqueles que são os mais importantes intervenientes na formação e educação das novas gerações – os professores, vem agora mostrar as verdadeiras ideologias altruístas de uns quantos personagens (a)democraticamente eleitos, no que diz respeito aos direitos daqueles que supostamente deveriam ser governados, que é como quem diz, liderados e conduzidos no caminho da vida social com qualidade e segurança.

Não interessa se as camas foram diminuídas nos hospitais militares ou nos hospitais públicos.

Não interessa, se os serviços foram diminuídos nuns locais em detrimento de outros, não interessa.

Simplesmente interessa aquilo que está à vista desarmada de qualquer azarado que necessite de recorrer a qualquer um desses serviços ditos públicos, sim ditos, pois pagar taxas moderadoras de 20 ou 30 euros para além dos descontos já efectuados para a segurança social é que interessa. É isso que faz mossa no orçamento do sr. Fernando, de 73 anos, diabético e com reforma de 145€, que labutou toda uma vida para a sua reforma ou da dona Albertina de 52, com 4 filhos adultos, 2 dos quais, como se não bastasse, se viram forçados a voltar para casa, abandonando aquela vida que outrora tiveram, falsamente organizada, por terem perdido o emprego. E não foi por estarem doentes mas por esse emprego ter adoecido, infectado pelas políticas inúteis e incompetentes tomadas pelas pessoas que foram eleitas pelos que deviam ser protegidos.

O que interessa é isto. O facto de o dinheiro que estava ou deveria estar nos bolsos das pessoas, estar agora nos cofres do estado. Esses cofres, abastadamente desgovernados, sem qualquer tipo de preocupação social.

O que interessa é o facto de um jovem recém formado, especializado em determinada área, se ver obrigado, como se conspurcadamente, a aceitar trabalhar por um ordenado miserável, a troco de um recibo verde, por vezes falso, sem qualquer perspectiva de futuro, segurança ou carreira.

O que interessa é o facto de nem todos terem sido abençoados com a cruz da jotinha, ou das bandeirolas enquanto adolescente para que, quando adulto, sem qualquer prova dada ou demonstrada, venha a assumir um qualquer cargo de importância maior salvo raras excepções. Curtas e raras excepções.

Em suma, o que interessa é tudo isto e muito mais e não a estatística das coisas, ou a matemática dos coisos.

(H)a febre no interior

Muito se disse durante os últimos dias acerca das propostas deste governo com a finalidade de estimular os profissionais da medicina a deslocarem-se para o interior do país.

Sem querer ofender os demais que, defendendo o seu ponto de vista, em plena rádio pública, afirmaram que, e cito “ir para o interior do país, (como se de uma doença se tratasse), a ganhar a módica quantia de 7 ou 8 €/h era absurdo e em nada honraria a profissão de médico que, nessas condições ganhariam menos que um simples mecânico” é, para mim, que nada percebo de medicina e pouco ou nada de mecânica, bastante óbvio que valores como 7 ou 8 €/h, em profissões que não prevejam a possibilidade de “fazer crescer” o próprio ordenado, através de métodos como a atribuição de prémios e/ou comissões mediante os resultados apresentados, não são suficientemente estimulantes, seja para o médico, para o mecânico ou para o porteiro de hotel.

Sou claramente a favor do enriquecimento dos pobres em detrimento do empobrecimento (forçado) dos ricos (deixando de parte os intocáveis milionarios), proporcionando a todos, sem excepção, a possibilidade de fazer parte integrante, enquanto consumidores, do crescimento e dinamização da economia.

No entanto, embora defensor dos sistemas de remuneração mediante apresentação de resultados, tenho plena noção que existem (ainda) profissões em que tal não pode ser aplicado.

Mas não é neste sentido que venho expor a minha opinião em relação a esta “febre” que paira sobre o interior, até porque, por este andar e num futuro muito próximo, nem que queiram pagar às classes médicas ordenados milionários de estrelas do futebol, a verdade é que os médicos não serão necessários. E nesse seguimento, nem os mecânicos, nem os sapateiros e, no final da cadeia, nem os cangalheiros.

Parece-me bastante óbvio e de fácil sapiência que, não havendo pessoas, não há doentes e, portanto, não serão precisos médicos, nem automóveis, nem sapatos, nem caixões.

Por mais que inventem estratégias de mobilização de médicos ou qualquer outro profissional para o interior do país, nada mais serão do que “pensos rápidos” e demagogias eleitorais pois, uma vez mais, substituem-se telhas de casas iniciadas pelo telhado, ignorando o facto de não haver fundações suficientemente resistentes para o aguentar

Lost a client. What now?

In business, either we are super machines or we all end up losing clients. And even super machines may fail, simply because their client isn’t one.

The reason actually won’t make things better but I does matter a lot.

There’s nothing worse than losing a client and not having idea why. And why? Well, basically if you don’t know where you made the mistake, you will never be able to avoid it in the future, and be assured that you will be in that same situation over and over again. Losing a client is always though and though things hurt us, both physically and financially. Therefore, what happened that day, can’t happen again for the same reasons.

In my professional experience I’ve lost clients and trust me, I can still remember perfectly how bad it felt in my first time.
Rage, despair, incomprehension, sadness, fear… All these feelings took my person that moment, that day, that week. Hell, even that month.

Actually, in business such as in love, the best way to forget a lost client is to find a new one. And till that moment you will never stop felling bad at yourself.

This article or whatever you want to call it may help you from feeling all those previous negative feelings but unfortunatelly will not stop you from losing clients. I can’t do that, no one can do that and it would be plain wrong to be able to do that.

Clients are supposed to be conquered, won and eventually lost. Although you might have clients since the very beginning of your professional path you will never know how the next day will be.Also, there are clients that from a certain point on simply should and/or must be lost. I call those the “fastidious piggies”, but we’ll come back to those in a while.

You know how it feels to win a new client? If you don’t, you should probably start concerning about your job.I have never met a boss who wasn’t eagerly passionate about new clients. It’s in their professional blood stream and therefore it’s unavoidable to be felt.If you want you boss happy you better start working on feeling new things, and getting new clients might be a good start.

Now, why do we lose clients? We lose clients because we have them. Because we where able to conquer that stranger’s trust and properly teach him to like how our way of doing things taste.
To that add things like pricing, pre and post sale service and quality and you have the core ingredients to an efficient and profitable connection.
Of course there can be quite more reasons to have clients, you just need to add them to equation. But remember, the more reasons you have to have a client, the more reasons you have to lose it. You can either fail at one of them or you can actually fail massively in all of them.That’s the million dollar question. And this is my 5 cents answer.

Let’s take a closer look to the previous reasons.

  • Pricing – When you lose a client because he got proposed new and more profitable pricing conditions you should evaluate how your service is being provided. In my point of view, a good service is well paid. Therefore, if a client stops being willing to pay for it, means he stoped considering it a good service or worst, a necessary one.
    Now, thi is that moment your brain start telling you the client simply got better conditions proposed by your competitors.
    Sure, that can happen, but first off all, how can your competitor give a better service for a cheaper price? Is it the same? Is it your service that is too expensive? If the pricing is different, the final product will also be. You just can’t cook omelets without eggs and different sized eggs originate different sized omelets. It doesn’t matter what your brain might tell you, it will never be a good excuse.
    A good service is a well paid one and no matter what your competitors do, it will never be possible to provide the same or better service for a cheaper price.
    Keep in mind that i’m talking about a service, not a simple product.
  • Pre and/or Post sale service – One of the most important things when you buy something is, undeniably, the warranty provided. If you buy a washing machine, you’ll notice that, the better it is, the more expensive will be (there, pricing again). However, no matter how much it costs, the warranty provided by law will be similar, or at least it should. It’s quite easy to find on the web several complaints about several top brand mistakes in matters of warranty. They provide the warranty but that doesn’t mean the it covers what went wrong with your product.
    A good product might be great by several reasons but when one of those reasons is the service provided you can be assured that you have a true gem on your hands.
    Now, good clients not always need quality products, but they’ll definitelly need quality services and that makes the overall product a good one.
    Evaluate what you sell to your clients. Be sure you’re providing them with the adequate service and if you’re not sure, ask him. He will never be satisfied but then again, neither will you.
  • Quality – Consider you have to sign a document in a private situation. I’m pretty sure you wont worry about the pen you’ll use, as long as it writes properly. Now, transfer that same signing act to public situation. Media coverage, important people, you name it. How would you feel by using a mere BIC pen? Doesn’t sound good, does it? But it is undeniable that BIC is one of the best pen to write. Low weight, reliable and cheap. What does it miss to be appropriate for that public situation? Exactly. Design, character, style and so much more. But, does it write? Sure it does.
    A product might have different kinds of attributes in quality matters, but in the end high quality might not be equal to higher price. BIC is a great example, it’s cheap, but it writes. But now with the same feeling. That’s why you’ll never pay for BIC pen what you pay for a Mont Blanc one…and guess what, they both write.
    Think about your product. Now think about your product plus the service it carries together. Is your final product better than your competitors? Is it worth to pay more? Is it better for your client?

There’s a thin line that separates all these reasons. In fact, I consider they’re all inwardly connected. So, when you lose a client, it will probably be because the final product just stopped being worthy of his money. Also, it can happen he simply stopped having money to pay for it, and that makes him a “fastidious piggie”. Someone who will probably never tell you he can’t afford your product. Instead he will create a bunch of negative reasons in wich you and/or your product are to be blamed for.

In any case, when you lose a client, keep in mind that the fault will always tilt to your side and the best way to overcome that is getting a new client as soon as possible. Better yet, don’t go to the office next day without a new one.

You’ll definitelly sleep better and your boss wont be so upset as it would be.

Are you Organized?

Both in my professional and personal life I’ve always struggled with a simple but somehow hard to achieve characteristic -Being organized.

One of the feelings I hate the most is not feeling organized, but as time goes, I surprisingly learn that not everybody thinks like I do and to be honest, that makes me kinda happy. Why? Well, If we where all the same, we wouldn’t compete between ourselves and life without competition would be miserably boring.

Some of you might think: “Well, no competition means no competitors. No competitors means easy deals.” – I sure hope only a few of you think about this in this way, otherwise, you really should have an introspection going on your life.

In my point of view, no competition means idleness (not to use the word sloth) and indifference. And no competitors means no added value reason to have a client or a job.

What does “organized” mean?

If you check your dictionary you’ll finda bunch of different synonyms like: coordinated; formed; formulated; standardized; catalogued; classified; correlated; grouped and methodized;

Now take a closer look at each one of them and ask yourself if you’re being organized or still trying hard.

Better yet, does your office colleague apply more of the previous synonyms than you do? How about your superior? And how about your main competitor?

Organization is an intrinsic partof all professions, or at least it should be. It’s universal and influences theoutcome result of anything produced.

Takes time and effort to become organized but once you do it, everything runs smoothly and so much faster, unless…  Yes, that’s right, unless the other interactive parts, meaning people, aren’t ready for your level oforganization.

When that happens, nothing more happens. Usually the process slows like a rusty well and eventually ends up stopping.

Big companies have a high propensity in this matter.

That’s right, they are calledelephants not because they are big, but because they are slow. And guess what,99.9% of the times they are slow because their human components are notorganized as they should.

Now you see why it’s actuallygood that not everybody aims to be as organized as you probably are.

It’s actually good that you’re office colleague is less organized than you. That way there’s a high chance that your promotion comes faster than his.

And your superior? Well, considering he his in a higher rank than you are, it’s very likely that he is more organized than you and in that case, if your level of organization gets higher, he might see you as a threat. Better yet, his superior might actually notice your growth and start evaluating why he is not your superior instead andt hat is a great reason to maintain your dedication to being even more organized.

Last but not least, there’s nothing better than a poorly organized competitor or at least a less organized than you. Makes things so much easy turning business less irksome and so more spry.

Being organized is not the same as being perfect.

Being perfect by itself means you’re already slow due to the time you waste on achieving that state of perfection, but being perfect without organization?! Ouch, that makes you the sloth of the business jungle.

Therefore, be organized in order to achieve mastery